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CANCELLATION & REFUND POLICY

DREAM TRAVELS has no liability for any act, omission or default, whether negligent or otherwise, of airlines, hoteliers, bus or any other supplier or third party. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability of DREAM TRAVELS cannot be excluded, such liability is limited to the value of the purchased travel arrangements. DREAM TRAVELS reserves the right to decline any booking.

It is essential that you enter details of each traveller correctly and according to passport or other identification. Some suppliers will deny carriage if the travellers’ name varies from your booking and may cancel automatically if the traveller’s name is amended. DREAM TRAVELS is not responsible for any loss or damage arising from incorrect entry of travellers’ name nor for any inability to travel as a result of carrier's policies.

The terms displayed on this Website apply generally to all the travel products and packages sold by DREAM TRAVELS most travel products and services also have additional conditions applying to them because airlines, hotels, wholesalers and other travel suppliers have various other terms and conditions relating to the purchase of these goods and services, which may or may not be displayed. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display on this Website.

It is your responsibility to contact the relevant travel supplier directly to obtain all applicable terms and conditions before making a booking through DREAM TRAVELS there are numerous terms and conditions established by travel suppliers or other third parties affecting most advance purchase and other discounted travel products and services, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and/or air tickets and other products and services should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office. You must read the terms and conditions applicable to every travel product and service and ensure that you accept them before you make a booking. If the terms and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the terms and conditions established by the relevant travel supplier.

In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of cancelling the tour without penalty, but this is not guaranteed. The right to cancel is subject to the terms and conditions of the supplier. Your acceptance of any tickets, coupons, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour.

In no event shall  agency.dreamtravels.live be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) The use or the inability to use the services (b) The cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) Unauthorized access to or alteration of the user's transmissions or data; (d) Any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall  agency.dreamtravels.live be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Dream Travels shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond  agency.dreamtravels.live control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. The maximum liability on part of  agency.dreamtravels.live arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.

And/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. The maximum liability on part of  agency.dreamtravels.live arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.

Cancellation: - You can cancel your booking as per the cancellation policy of the respective airline. Refund Process time: - Minimum 1 working day to 10 working days depending upon the bank, airline and service provider.


Money credited to the  agency.dreamtravels.live virtual wallet will not be credited back to individual/agents bank account

DISCLAIMER POLICY

We have made every commercially reasonable effort to ensure this website contains accurate and correct information. However, we cannot warrant the validity, quality and pricing of the products and services offered at this website. The information, software, products, and services published on this website may include inaccuracies or typographical errors. In particular, we or our affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the tickets (including pricing), airlines (including schedule), automobiles and other travel products displayed on this website (including, without limitation, photographs, list of hotel amenities, general product descriptions, etc.).

Neither we nor our affiliates make any representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by us or our affiliates. All such information, software, products, and services are provided "as is" basis without warranty of any kind. We and our affiliates hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. The carriers, hotels and other suppliers providing travel or other services for us are independent contractors and not our agents or that of our affiliates. We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.

We or our affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our direct control, and have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. We have not reviewed the sites, downloads, plug-ins, features or advertisements linked to this website and are not responsible for the content or accuracy of any off-site pages or any other sites linked to this website (including without limitation sites linked through advertisements or through any search engines). The inclusion of any link does not imply that we or our affiliates endorse the linked site, and you use the links at your own risk. We do not accept any responsibility or liability for any claims arising out of your use of these links.

Your correspondence or dealings with, or participation in promotions of, advertisers on the site are solely between you and such advertisers. Neither we nor our affiliates will be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on this website.

TERMS & CONDITIONS

AIRLINES:

The airline tickets available through the Website  agency.dreamtravels.live are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.

Dream travels merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.

Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Dream Travels. As a facilitator Dream Travels has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.

Different tickets on the same airline may carry different restrictions or include different services and price.

The baggage allowance on given fare is as per the terms decided by the airline, and DREAM TRAVELS has no role to play in the same. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.

CODE SHARE:

Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.

If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.

DREAM TRAVELS will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to DREAM TRAVELS in the first place.

Different tickets on the same airline may carry different restrictions or include different services and price.

PRICING:

The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, DREAM TRAVELS reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.

To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.

TRAVEL DOCUMENTS:

It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, DREAM TRAVELS shall in no way be held liable.

User understands that the information (if any) provided by DREAM TRAVELS regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.

CHECK-IN TERMS:

User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.

User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.

USE OF FLIGHT SEGMENTS:

In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario DREAM TRAVELS has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.

CHANGES TO EXISTING BOOKING:

Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by DREAM TRAVELS.

The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.

REFUND:

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to DREAM TRAVELS receiving the same from the airlines. However, the convenience fee paid to DREAM TRAVELS paid at the time of booking is a non-refundable fee.

All cancellations made directly with the airline need to be intimated to DREAM TRAVELS, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the DREAM TRAVELS service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same agency portal from which the payment was made.

HOTELS:

ROLE OF DREAM TRAVELS AND LIMITATION OF LIABILITY OF DREAM TRAVELS

DREAM TRAVELS acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations. All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to DREAM TRAVELS. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. DREAM TRAVELS will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL:

The hotel booking voucher which DREAM TRAVELS issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can DREAM TRAVELS be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of DREAM TRAVELS in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of DREAM TRAVELS (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel. Hotels reserves the sole right of admission and DREAM TRAVELS has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. DREAM TRAVELS will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of DREAM TRAVELS. No refund would be applicable in case the hotel denies check-in under such circumstances.

RESPONSIBILITIES OF THE USER:

The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. DREAM TRAVELS would not, in any way, intervene in the same. The primary guest must be at least 18 years old to be able to check into the hotel. The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in. Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

ADDITIONAL CHARGES BY THE HOTEL:

The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel. 2.4.2. Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. DREAM TRAVELS will have no control over waiving the same.

RESPONSIBILITIES OF THE USERS:

Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip. At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority. Users are required to reach the boarding place at least 30 minutes before the scheduled departure time. All tickets issued shall be non-transferable User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.

CANCELLATION OF TICKET:

Cancellation of tickets can be done either through the User’s login in the DREAM TRAVELS’s website or mobile application, or by calling on the customer care number; any cancellation is subject to such cancellation charges as mentioned on the ticket.

ABOUT US

INTRODUCTION:

agency.dreamtravels.live is the leading B2B portal for integrated travel and travel related services in the country.
Dream Travels offers the travel agents a wide spectrum of solutions that include Ticket Bookings, Hotel Bookings and Bus Booking.
Our principal motto is to provide nonpareil rates and quality Services to the agents all over India.
Where our team works 24X7 to give you unexcelled and heavenly experiences.

OUR HISTORY:

agency.dreamtravels.live is a new traveling portal managed by a team of immensely experienced people in the B2B Market.
Dream Travels is one of our leading successfully in operation since Last 5years in India Domestic/International travel industry.
Collectively agency.dreamtravels.live has become travellers delight with out-of-the-box featured services for all travel needs.

OUR SERVICES:

  • FLIGHT BOOKING ( Domestic & International )

  • HOTEL BOOKING ( Domestic & International )

  • BUS BOOKING

CERTIFIED BY:

PRIVACY POLICY

Our Commitment Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The Information We Collect: This notice applies to all information collected or submitted on  agency.dreamtravels.live The website offers travel related services such as air tickets, hotels rooms, Bus booking, travel insurances etc. We collect the following personal information to provide the services mentioned above. Name, Address, Date of birth, Passport number, Email address Phone number Frequent Flyer Numbers IP address.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We will use this information to occasionally inform you of promotions being run on the website. Within each email, you will be provided an option to opt out from receiving such emails in the future. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by contacting our customer service department. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at   +91 - 7001598207 or send us an email at  info@dreamtravels.livesales@dreamtravels.live